Category: Telecommunications

Using Metrics To Motivate Call Center Agents

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The latest generation of call center software allows organizations to monitor agent and department performance at a level that would have been impossible ten or twenty years ago. However these tools are not just for management use. Call center reports provide valuable motivators to agents, inspiring them to excel and boost the center’s productivity.

Giving Agents Control

When agents become isolated, their performance suffers. A workday becomes an endless series of phone calls. There is no sense of progress other than the ticking of the clock, and the only goal is to get through the day. Morale drops. Service quality drops. Customers become unhappy. It’s a death spiral.

Live call center reports allow agents to see how the department is performing in real time. Phone calls are no longer isolated incidents, but rather pieces of an overall flow of call volume. The agent is not alone, but part of a team. Employees can see how individual efforts affect hold times, queue lengths and other statistics. As the number of calls climb they can put in an extra effort, and as call volume falls agents can relax and take a breather.

It’s Like A Game

Goals are an important element of motivation. They allow us to “win” at whatever we are doing, providing a sense of accomplishment. Realistic and achievable objectives improve employee productivity by adding an element of fun to the workday, without undermining the professionalism needed in the position.

Service departments use call center reports in this manner. Agents work to keep queue lengths and hold times below certain levels. They are prompted to work harder to win at the customer service game. Agents take it upon themselves to work harder when needed rather than needing to be browbeaten by management. This internal motivation is an invaluable part of a productive and happy service team.

Service First

There are two things to keep in mind when using call center reports as motivational tools. First, it’s all about customer service. The reason we want to get hold times or queue lengths down is not that it makes our reports look good. It’s because a caller who gets to a human being faster is going to be a happier customer. However when we become so obsessed with getting our numbers down that we hang up on customers before the problem is resolved, we’ve lost sight of the true goal. Agents still need to provide exceptional service to each caller.

The second thing to remember is the motivational benefits of call center reports are lost when we use those statistics to punish rather than encourage. When an agent is not meeting standards something needs to be done, but reprimands and threats often simply lower morale while providing only a token increase in productivity. Low morale service agents may take their bad moods out on customers. Find a positive way to inspire low-productivity employees to work harder.

Top Products Imported From China To Canada

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The opportunities that come with importing into Canada are infinite. Since Canada is an industrialized nation, it’s unsurprising that their wealth is also relatively high. Although Canada is a huge country, its population on the other hand is rather small for its size. In fact the population of Canada is hardly 1/10th of the US. They have minimal processing capability to cater to the demands of the market. Canadians also have a large appreciation for foreign products. The following are the most imported products from China to Canada.

15. Food and Agricultural Items
There is an inconsistent pattern with the Canadian diet. Before, red meat utilized to dominate the food market, but these days, fruits and vegetables have become more preferred by consumers. These goods normally comprise of dairy products, lettuce, bananas, cereal etc.

14. Aircraft Parts
The aviation industry of the country is mainly fueled by the National Defense of the Canadian government. Since the government continues to empower the defense sector, the demand for aircraft components is also increasing.

13. Boat Equipment
There are government regulations that restrict the manufacturing of boat equipments. This is the main rationale why Canada opts to import from other countries around the world. The two most in demand boating equipment that Canada imports from China are Compasses and outboard motors.
12. Construction Materials
Products that are in great demand for this section are vinyl windows, roofing components and floorings.

11. Computers and Computer Software
Computer software is needed profoundly by the education, entertainment, and IT industry of Canada. Computer sales increase along with the increase in the demands for machines and software programs. The following products are the highly in-demand: desktop computers, modems, laptops and software.

10. Electronic Goods
Most small-scale scale manufacturers in Canada for electronic goods cant provide enough merchandise for public consumption. This is where Chinese manufacturers can be of assistance; making ends fulfill. The products imported range from transistors to diodes.

9. Furniture
Items that are marketable for this division are computer workstations, desks and chairs, car seats, dining tables and etc.

8. Office and School Items
Canada Normally imports staples, papers, paper clips from China. Japan and Germany earlier provided these goods to Canadian merchandisers.

7. Health Merchandise
Canada is famous for its healthcare-focused government. Clearly, since this field is a main concern of the government, they continue to import effective health products and medical equipments. Items like canes, wheelchairs, radiology equipment, and dialysis machines are demanded by Canadian customers.

6. Household Merchandise and Appliances
As the population of Canada multiplies, the demand for supplies like lawn tools, kitchen appliances and plumbing components are likewise broadening.

5. Heavy Machinery and Industrial Equipment
Since the technological innovation in Canada is lacking, the equipment used for the Pulp and Paper, Oil and Gas and Industrial Refrigeration Industries are imported.

4. Telecommunication Products
The Canadian population has a extremely strong desire for foreign telecommunication items, despite the fact that there are strong domestic contenders that can provide to their demands for these commodities. Chinese telecommunication products continue to excel providing mobile phones, fiber optic cables, wireless telephones and others in the Canadian market.

3. Clothing and Textiles
This is definitely the market where Asian manufacturers such as China continue to reign over. The importation of apparel from China to Canada has expanded widely in the past years. Fabrics both natural and man-made, carpets and rugs are some of the merchandise that continues to be marketable, as well as apparel for men, women and children.

2. Toys and Sports Equipment
Canada is recognized to be a health conscious nation, so it’s not shocking that one of their prominent imports are sports and health equipment. Canadian young children likewise enjoy the tremendous quality, durable toys China produces and parents enjoy the affordable price tag it has attached to it.

1. Vehicles and Automotive Parts
Automotive dealers and exporters are demanded in Canada since the demand for parts are constantly broadening. The products that are in great demand for this section are vehicle parts to service or repair cars. The merchandise that are in demand vary widely from wheels, car electronics, and transmissions to drive axles.

Due to the diverse population of Canada, it proves to be a gold mine for importers. It’s the best location to begin an import operation since the potential for profitability is huge. Acknowledging the ideal products to import from China to Canada is extremely important to succeed in the import operation in this nation.

Telecommunication Tower

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Safe Towers is the professionally managed, dynamic company, engaged in Design, Fabrication, Galvanizing, Supply and Installation of Telecom Towers. Safe Towers manufactures custom steel products for telecommunication and utility applications. The company produces Guyed Must Tower, Self Support Tower, Monopoles Tower and Shelter Tower transmission and distribution poles, lattice and substation structures, and power mounts.

Telecommunication, today, rests at the backbone of development of progressive economies around the world. Telecommunication as an industry is a combination of a variety of engineering disciplines such as electronics, civil and construction engineering, mechanical engineering and above all, flawless project management that binds together all the disciplines with guided timelines. Safe Towers Pvt. Ltd presents an huge varity of mobile towers along with their attributes. Global buyers looking for genuine manufacturers, suppliers, exporters, erection and traders of Communication Towers.

Types of Telecom Engineers Depending on Functional Roles-

The first type of core telecom engineer is a Telecom equipment engineer. The role of this type of engineer is to design circuitry of various building blocks of telecom such as routers, switches, antennas and wave guides. There is a great deal of detail paid to precision design for this stream of engineering.

We are the professionally managed, dynamic company, engaged in Design, Fabrication, Galvanizing, Supply and Installation of Telecom Towers. Safe Towers Engineers can design and manufacture Telecommunication Towers of 100mtr.

Serious violations include failing to institute a hearing conservation program for employees exposed to noise levels above the action level; to provide and enforce the use of personal protective equipment; to provide a respiratory protection program and proper respirator for employees utilizing respirators to work with hazardous chemicals; and to conduct air monitoring for employees exposed to methylene chloride. A serious violation is one in which there is substantial probability that death or serious physical harm could result from a hazard about which the employer knew or should have known.

Telecommunication is the transmission of messages, over significant distances, for the purpose of communication. In earlier times, telecommunications involved the use of visual signals, such as smoke, semaphore telegraphs, signal flags, and optical heliographs, or audio messages via coded drumbeats, lung-blown horns, or sent by loud whistles, for example.

In the modern age of electricity and electronics, telecommunications has typically involved the use of electric means such as the telegraph, the telephone, and the teletype, the use of microwave communications, the use of fiber optics and their associated electronics, and/or the use of the Internet. The first breakthrough into modern electrical telecommunications came with the development of the telegraph during the 1830s and 1840s. The use of these electrical means of communications exploded into use on all of the continents of the world during the 19th century, and these also connected the continents via cables on the floors of the ocean. These three systems of communications all required the use of conducting metal wires.

A guyed tower is typically three legged and generally has the same width across a face at the bottom of the tower as it does at the top, and they can be designed and built to 700 m or more. The guy wires are placed at specific points on the tower for stabilization, and to distribute loads from the tower to the anchors. The guy wire diameter and the number of guy points on the tower are determined by the height of the tower and the loading. Most tower manufacturers recommend the guy radius to be 80% of the overall tower height. As the guy radius is reduced, the downward pulling force of the guy system is increased resulting in the need for a stronger, more expensive tower mast, and a heavier, more expensive guying system.

Usually a guyed telecom tower is cheaper to build than a self-supporting tower of an equal height, but will need much more land, A typical 120m guyed tower would need about 25,000 square m of land to accommodate the tower and guy anchors. (Assuming a setback from the property line of 6m from anchors and foundations).

You can send request for information to Safe towers at . For more information please visit our website http://www.safetowers.com/ or visit our office at B1 & B2, Lower Ground Floor, Pankaj Chambers, H-Block Complex, Sarita Vihar, New Delhi – 110076. Contact no is- 91-011-40540412, Mobile no.is 91-9810056751.

Samsung Galaxy S2- The True Name Of Technology

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In today’s advanced living mobile phone is one of the most important need of a person these days. Samsung is one of the leading manufacturer in market that has grabbed attention of many people. This smart handset has been filled with several astonishing features and applications that makes it truly worth for buying. Till now Samsung galaxy S2 is rumored and this smart handset is not yet officially announced in market.

According to the sources Samsung Galaxy S2 comes furnished with several fantastic features which makes it really a fantastic device. Users can find Samsung Galaxy S2 with many latest applications and features that are enlisted below:

Eye-popping Applications that keeps you updated

Social networking integration.
Digital compass.
MP4/DivX/WMV/H.264/H.263 player.
MP3/WAV/eAAC+/AC3/FLAC player.
Organizer.
Image/video editor.
Document editor (Word, Excel, PowerPoint, PDF).
Google Search, Maps, Gmail, YouTube, Calendar, Google Talk, Picasa integration.
Voice memo/dial/commands.
Predictive text input .

Get A better view –

Samsung Galaxy S2 can give its customers a better viewing option as this superb device has a 3.7 inches of Super AMOLED capacitive touchscreen with 16M colors and along with the size of 480 x 800 pixels.

Its Display has been made more attractive with the additional features which makes Samsung Galaxy S2 really an alluring handset.

Gorilla Glass display.
TouchWiz UI.
Multi-touch input method.
Accelerometer sensor for UI auto-rotate.
Touch-sensitive controls.
Proximity sensor for auto turn-off.
Swype text input.

Additional Features :

Samsung mobile phones are always recognized for their better performance and it is only with the multimedia feature that Samsung mobile phones comes installed with. Customers can find Samsung galaxy S2 furnished with many features which are some of the most important part of the handset.

High resolution camera- Samsung Galaxy S2 has a inbuilt camera of 5 Mega Pixel that comes with the resolution of 2592 x 1944 pixels and additional features like Geo-tagging, auto focus, touch focus, face and smile detection which provides you with the enhanced picture quality and makes your photographs look lifelike.

Samsung Galaxy S2 runs on the operating system of Android OS, v2.3 (Gingerbread) that comes added with the 1.4 GHz processor which makes that smart phone a better performer.
The larger internal memory of Samsung galaxy S2 has been added with the option of micro SD card that expands the internal storage space up to 32GB so that users can store their favorite music, videos and other favorable stuff in the vast storage space available.

Relevance of International cell phones for the globetrotters

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Nowadays, people can easily travel to any part of the world with a reliable pocket sized international cell phone in their hands that helps them to make calls the minute they arrive on the international airport. People require different handset for using in a foreign country as the same handset that you have been using in your own country might not function in places that follow the different network frequencies. Therefore it is a known fact that you will not be able to use your phone in a foreign country if it follows different set of frequency signals for network coverage.

Now people can easily travel to any part of the world without bothering about their connectivity needs Owing to the cost-effectiveness and easily availability of international cell phone rental services provided by the leading international telecom companies like Rebelphone. These companies have substantially improved the international telephony services and made it really easy for the globe trotters. These companies provide appropriate solution that would not only resolve your connectivity needs, but also help you to save money.

Whether you are travelling to Japan, UK, Australia, Italy, Canada, India or any other country, you can easily find an appropriate solution for all your international telecommunication needs. Besides offering unlocked GSM mobile phones on rent, these companies also provide international cell phone plans that make it further simpler for the travelers. These plans include country specific international SIM cards that come with affordable tariff plans. The international cell phone plans for calling are available in both prepaid and postpaid options. The travelers can easily choose one according to their requirements. These global SIM cards offer several advantaged to the users and help them save loads of money spent over telephone calls.

Most of the international cell phone companies offer their services at very reasonable prices. The services offered by these companies are very reliable and you can easily rely on their latest gadgets with the assurance that it will work in the foreign destinations. It is one of the cheapest ways to fulfill your mobile phone requirements while touring foreign countries. The international cell phone rental services help the users to save a lot of money. Rather than buying a new phone for the specific period of travel, travelers can easily rent an international cellular phone to make calls during their visit. The international cellular phones provided on rent by most of the telecom companies are full of hi-tech features that enable them to perform several important functions over the instrument. They can easily make calls, receive calls, send SMS, receive SMS, send & receive MMS, retrieve voice mails and access other advanced facilities over the phone. Improved International cell phones and related services have definitely made it easier for the travelers to fulfill their entire global telecom requirements. Do not forget to obtain these services before leaving the country.

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